Faulty units within 90 days
If a new unit arrives faulty, contact us within 90 days of delivery so we can review it for inspection.
Return Policy
We review returns case by case. If you receive a faulty unit, contact us so we can inspect the issue and guide the next step.
Factory New Guarantee
New items purchased from Strike Industrial can be submitted for inspection if they appear faulty out of the box.
After 90 days
Past 90 days, please contact us for case-by-case review so we can look at the part, order history, and supplier conditions.
How to start a return request
Use the contact form or call in with your order number and the reason for the request before sending anything back.
Use the contact form
The fastest written path is our Contact form. Include the order number, item details, and why the return is being requested.
Call us for review
If you prefer to speak with someone directly, you can also call in and review the order with our team.
Return approvals and fees
Most products are non-returnable. If a return is approved, it may be subject to a minimum 35% restocking fee. Return approval is required before anything is sent back.