Below are answers to common questions. If you need help with a specific item or order, contact us and we will respond quickly.

What is your typical ship time?

Most qualifying in-stock orders placed before 4 PM EST ship the same business day unless otherwise specified. Same-day shipping is subject to order verification, payment confirmation, carrier pickup, and item-specific requirements. Shipping charges are calculated at checkout or confirmed in a quote before purchase.

Can you provide a quote?

Yes. Use the Request a Quote page or contact us with item numbers and quantities.

Do you support tax-exempt purchases?

Yes. Submit your tax exemption certificate and we will apply it to your account.

Do you accept returns?

Products may be returned within 90 days of delivery. Return authorization is required. Returns for a refund are subject to a 35% restocking fee, customers are responsible for return shipping costs, and defective units are eligible for exchange. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection. See our Return Policy for details.

How can I track my order?

Tracking information is emailed once your order ships. If you did not receive it, contact us.

Do you sell to OEMs and facilities?

Yes. We support OEMs, contractors, and industrial facilities with fast pricing and lead-time support.